The Spa-A commitment
"More than a label, a commitment toexcellence. A guarantee of consumersafety and a mechanism for developmentand advancement for professionals."
The spa has become a social phenomenon and claimsto its title are now widespread. Although the majority ofthem set a high quality standard, there are others that fallshort.There has been a growing need to restore an institutionalframework to the spa. Based on this observation, Spa-A, anot-for-profit association, was founded in 2001, bringingtogether 200 volunteer experts and decision makers fromthe spa and water sectors. Its managers, doctors, therapists,masseurs, all are spa professionals, in water purification,well-being medicine, treatment protocols, technology,training, hospitality, etc. Under the leadership ofits dynamic Director, Aldina Duarte-Ramos and her team,Spa-A has flourished both in France and internationally.
Well-Being Think Tank
Spa-A is more than just an association, it is a network for discussion about developing the profession.Its aim is to take male and female spa professionals to the highest level, toprovide them with the answers and solutions to offer the best possible service to anincreasingly demanding clientèle.Two years of hard work culminated in 2010 with a highly specialised quality charterand its label. A label which now sets the standard.
The Spa-A quality charter label
The Spa-A label is awarded to centres who apply for an audit of their establishmentaccording to the principles established by the Quality Charter.The label is a 3-year commitment at minimum, during which the spa is committedto improving quality, with an annual inspection by EXCEL PLACE experts.This innovative charter has been established in partnership with EXCEL PLACE, expertorganisation in measuring quality, specialising in upmarket hotels.It was drawn up on the basis of 50 criteria which are divided into 5 essential values:
- customer care
- service and treatment
- equipment and facilities
- environmental conservation
These criteria apply, from the design and development of a centre, to its operationand maintenance.They help managers self-evaluate their strengths and weaknesses in order to continually refine and personalise their concept..
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